30-Day Return Guarantee
You may return any eligible* physical product within 30 days of delivery for a full refund or exchange, provided that the item is unused, in its original packaging, and in resalable condition.
How to Initiate a Return
- Contact Us:
Email our support team with your order number, product details, and reason for return. - Receive Instructions:
We will provide you with a return authorization and clear instructions, including the return shipping address. - Send the Item:
Ship the item back to us using a trackable shipping method.
Customers are responsible for return shipping costs unless the return is due to our error (defective, damaged, or incorrect item).
Refunds
- Once your return is received and inspected, you will receive an email confirmation.
- Approved refunds will be processed to your original payment method within 3–7 business days.
- Shipping charges from the original order are non-refundable unless the return is due to an error on our part.
Exchanges
If you wish to exchange an item for a different size, color, or alternative product, please indicate this in your return request.
We will process your exchange as quickly as possible, subject to product availability.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos and a description.
We will cover all shipping costs and ensure a prompt replacement or refund.
Non-Returnable Items
*For the health and safety of all customers, the following items cannot be returned or exchanged unless faulty:
- Opened or used pet food, treats, supplements
- Grooming products (e.g., shampoo, conditioner) that have been opened
- Personal care or hygiene items that have been used
- Items marked as “final sale” or “non-returnable” at checkout
Late or Missing Refunds
If you haven’t received a refund within the specified time frame, please first check your bank or payment provider. If the issue persists, contact us for assistance.
AladAnimal — Where Every Pet Is Family. Your satisfaction and your pet’s wellbeing are our top priorities.